Refund and Returns Policy

Introduction

Thank you for shopping at elvica. We appreciate your business and want to ensure you are satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from our website, https://www.elvica.store.

Eligibility for Returns and Refunds

Timeframe

You may request a return or refund within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or +1 (904) 575-7012. Provide your order number and the reason for the return. We will guide you through the process and provide a return authorization if applicable.

Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing Time

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and send the item to our address: 3436 Northwest 10th Court, Jacksonville, Florida 32259, United States.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (904) 575-7012
• Address: 3436 Northwest 10th Court, Jacksonville, Florida 32259, United States